What time is check-in and check-out?
Check-in time is 2:00pm. Early check in may be available depending on availability, however cannot be guaranteed.
Should your room be ready for check-in prior to 2:00pm we will gladly check you in. Alternatively, we do offer complimentary baggage storage options. Checkout time is 10:00am.
Do you take a pre authorisation over my credit card on arrival?
Yes, we take pre authorisation againnst your credit card to the amount of your full room rate plus an additional $100.00 for incidentals that may be used.
Do you have free WiFi?
We know how important WiFi is when you travel, which is why our guests can enjoy free WiFi when they stay with us. Access the internet anytime during your stay with complimentary 5Mbs WiFi for up to 3 devices per room.
While our WiFi is free from daily quotas and unlimited for the duration of your stay, we also offer an upgrade option of high speed WiFi for guests who want that little bit extra.
What speed is your WiFi?
When you book directly with Ocean Centre Hotel
Free Unlimited High Speed WiFi @ 15 Mbs per 24 hours
When you book your stay via another channel
Free Unlimited WiFi @ 5 Mbps per 24 hours per room for up to 4 devices
**You can choose to upgrade to Unlimited High Speed WiFi @15 Mbps for $10 each 24 hours
Where do I park my car?
Guests have free secure parking that is mostly undercover. Entrance to the carpark is via a right of way off Marine Terrace. We have 40 bays which are available on a first come first served basis.
Do you have room service?
Our room service is provided by The Provincial from 5pm until 9pm Tuesday to Saturday.
Do you have a gym?
All guests have complimentary 24hr access to Snap Fitness so your regular exercise regime isn’t interrupted while you are travelling! The gym is just a short walk from the hotel. Your access card is available from reception.
What are the opening hours of reception?
Reception opens at 6:30 am Monday to Friday and 7:30 on weekends and public holidays.
What is your cancellation policy?
If you wish to cancel your reservation you may do so prior to 2.00pm on the day before arrival to avoid cancellation penalties. A cancellation fee of one nights accommodation will apply if you cancel after this time. Cancellations must be emailed through to email@example.com
If a guest is found to be under 18 years of age and is not accompanied by a responsible adult such as a parent, the booking will be cancelled and the full booking amount will be forfeited