Terms and Conditions
Do I need a credit card to make a booking?
Yes, a credit card is required at the time of booking, and we will pre-authorise your credit card at this time to ensure it is valid. The credit card guaranteeing the reservation will not be charged at the time of booking. Any credit card being used must be presented by the cardholder to be accepted.
On arrival at the hotel, a credit card pre-authorisation is required from all guests. The credit card pre-authorisation total is equal to the number of total accommodation costs, plus $100.00. Should you have already pre-paid your accommodation, a pre-authorisation of $100.00 only is required. While no money will be transferred from your credit card to the hotel’s account until check out, your bank or credit union may hold these funds under guarantee to the hotel, which may affect your access to the reserved funds.
** Please note a 2% surcharge applies to Amex and Diners credit card transactions at the hotel.
If you do not arrive on the first day of your reservation and you do not alert the hotel, your reservation will be released and the first nights accommodation will be charged.
For high demand periods and special events, different payment policies that require pre-payment may apply.
The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept Visa, MasterCard, American Express and Diners. All amounts are charged in $AUD (Australian dollars).
What time is check-in and check-out?
Check-in time is 2:00pm. Early check-in may be available depending on availability, however, cannot be guaranteed. Should your room be ready for check-in prior to 2:00 pm we will gladly check you in. Alternatively, we do offer complimentary baggage storage options. Checkout time is 10:00 am.
Can you smoke in the rooms?
Ocean Centre Hotel is a non-smoking property. Fines will apply to guests who do not adhere to this policy.
Are pets allowed?
Ocean Centre Hotel does not permit pets. If you have an animal onsite at the hotel it is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal.
Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.
Do you have room service?
Our room service is provided by The Provincial from 5pm until 9pm Tuesday to Saturday.
Do you have a gym?
All guests have complimentary 24hr access to Snap Fitness so your regular exercise regime isn’t interrupted while you are travelling! The gym is just a short walk from the hotel. Your access card is available from reception.
What are the opening hours of reception?
Reception opens at 6:30 am Monday to Friday and 7:30 on weekends and public holidays.